Support
How can we help?
Email us directly, or browse the full list of questions and answers.
Email support
contact@studynotesai.app
Frequently asked questions
20 answers
Common questions
What is StudyNotes AI and how does it work?
StudyNotes AI helps you transform your study materials into interactive learning tools. Scan or import your notes, record lecture audio for transcription, and the app extracts text using OCR and speech-to-text. Then use AI to generate summaries, quizzes, flashcards, and mind maps to enhance your studying.
What is the Pro subscription and how much does it cost?
Pro unlocks unlimited projects, scanning, AI generation, audio transcription, image/PDF import, and AI Tutor. In the US storefront it costs $5.99 per month or $39.99 per year — the annual plan saves 44% compared to paying monthly. Both plans include a 7-day free trial. Apple sets its own price tier in each country, so your local price may differ, and the App Store always confirms the exact amount before you are charged.
How do I restore my subscription?
Go to Settings → Subscription → Restore Purchases. You must be signed in with the same Apple ID used for the original purchase. If restore fails, ensure you have a stable internet connection and try restarting the app.
Is my data private and secure?
Yes. Only the text you explicitly submit for AI analysis is sent to OpenRouter/OpenAI. We never send personal identifiers, images, or other metadata. For failed live audio transcriptions, the original recording may be stored temporarily and encrypted on your device so you can retry, export, or discard it; it is not synced to iCloud by this retry feature.
Reporting a bug
Include your iOS version, the app version from Settings, and the steps that led to the problem. Screenshots help a lot. We read every message.